It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers.Ĭompany NMLS Consumer Access #2110672 MORTGAGE BROKER ONLY, NOT A MORTGAGE LENDER OR MORTGAGE CORRESPONDENT LENDER Our content is intended to be used for general information purposes only. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Life is too short to have to deal with these hassles for a PAID SERVICE.ĬonsumerAffairs is not a government agency. I'm amazed that the company has maintained the reputation it apparently has for being a leader among identity theft and antivirus software providers in the US. This is simply unacceptable when your job is supposed to be to troubleshoot problems and help customers find solutions. They have heavy accents and it is clear that English is not their first language. Every single time we've called for assistance over the last few years we've had representatives who are very difficult to understand. No one did anything more than respond from a script and transfer us back and forth to other people who responded from scripts, often over very poor phone connections. This company doesn't appear to utilize any of them. I worked in consumer experience for years and am familiar with the systems and processes that companies have in place to try and create a consumer-centered experience. all to be told that they couldn't find the account, even though we were reading verbatim from a bill they'd sent us. But it was the same thing all over again: email, year of birth, last four of the social, security questions. This required yet ANOTHER call, to cancel the service because we'd had quite enough. ![]() ![]() After over an hour running around in circles, I said we just wanted to cancel the service, and our call was disconnected when they tried to transfer. Then I asked to escalate the matter and got more of the same.
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